Black Lion Research takes pride in making sure every customer has a positive experience. Customers can confidently order knowing that you will never receive a poor product.
All ordered are processed for shipping Monday through Friday and are shippied via USPS.
Once you receive tracking it can take up to 48 hours for tracking to update on USPS website.
Standard processing time is 3-5 days for all items that are in stock. Processing times are not calculated in the estimated delivery times. Orders are not processed on weekends or major US holidays.
USPS Flate rate shipping generally takes between 3 to 5 days to receive.
USPS priority shipping generally takes between 2-3 days to receive.
DUE TO COVID USPS DOES NOT GUARANTEE DELIVERY TIMES PRESENTLY.
All returns and exchanges are accepted within 30 days of receiving the item.
If you are missing an item or the item that you receive is damaged, then please contact us and we will send out a replacement free of any shipping costs to you. You must notify us within 3 days of receipt of shipment.
If a refund is deemed necessary, then we will manually refund your transaction for the appropriate amount for the returned items. Charge backs will not be taken lightly and will subject the client to being put on the no-sell list.
Refunds will only be issued after all unopened items in the original package have been returned to us, including free promotional items. Please always contact us first because most issues can be resolved very easily.
If a product is missing from your order, then please contact us and once we verify the legitimacy of the claim then we will send the missing item to you. All orders are documented and are photographed prior to shipping to avoid any fraudulent claims.
We are not responsible for any international order once shipped. This is because customs and international shippers become involved who's reliability may vary and is outside of our ability to control.
Customers take full responsibility for any orders placed and or shipped to an address outside the USA once the item has been shipped by Black Lion Research.